Our Commitment to Privacy

Alcatel-Lucent recognizes that individuals who represent companies with whom we conduct business value their privacy.  However, in order to conduct global business in this increasing electronic economy, the collection of the personal information of individuals is often necessary.  We respect your right to privacy and are committed to protecting your personally identifiable information.  It is our goal to balance the benefits of e-commerce with the right of individuals to prevent the misuse of their personal information.

Alcatel-Lucent strives to comply with all applicable and known laws around the world that are designed to protect your policy.  Although legal requirement may vary from country to country, we intend to adhere to the principles set forth in this Privacy Statement even if we transfer your information from your country of residence to countries that may not require the same level of protection for your information.  Our commitment is to protect your information no matter where it is collected, transported or retained.

Websites Covered By Our Privacy Statement

This Alcatel-Lucent Privacy Statement applies to all websites and domains of Alcatel-Lucent ( and its wholly owned subsidiaries.  The Alcatel-Lucent websites may provide links to third-party websites for your convenience and information however Alcatel-Lucent does not control those third-party websites or their privacy policies or practices.

Collecting Your Information

Personally identifiable information means any information that may be used to identify an individual.  This includes, but is not limited to, an individual’s first and last name, email address, mailing and residential addresses, telephone number, tilt, birth date, gender, occupation, company of employment and/or other information required in order for us to provide a service you request at our websites.

You browse our websites anonymously unless you have previously indicated that you wish Alcatel-Lucent to remember your login identification and/or password.  In some circumstances, we may request you to provide personally identifiable information.  Your response to such a request is strictly voluntary.  Alcatel-Lucent uses this information to customize your experience on our websites.  We may also use your information for other business purposes, such as alerting you to products and services that can assist you in your business, promoting site registration, order processing and on-line customer service. 

When you visit certain Alcatel-Lucent web pages, you need to be registered and a password in order to login.  The use of those web pages, and the downloadable information on such web pages, may be governed by a written agreement between your employer and Alcatel-Lucent.  Unless you request your personally identifiable information to be deleted, it may be retained by Alcatel-Lucent to verify compliance with the agreement, to track software and documents you download, or track page visits and usage of other applications available on the Alcatel-Lucent web sites.

We may also receive your personally identifiable information from our business partners and suppliers.  We only use such information if it has been collected in accordance with acceptable privacy practices consistent with the Alcatel-Lucent privacy policy and applicable laws.

In general, you can visit our websites without divulging any personally identifiable information.  However, there are areas of our websites that require this information to complete the customization functions for which they are designed, and may not be available to those individuals who elect not to provide the information requested.  You are always welcome to visit the public portion of the Alcatel-Lucent websites without revealing any personally identifiable information. 

Use of Your Information

When we collect your personally identifiable information form you, we will inform you at the time as to the reason we are requesting such information.  The information will only be used for Alcatel-Lucent business purposes such as, to respond to requests for products, documentation and/or services, to process an order, to conduct a transaction, to correspond with you, to enable a subscription or event registration, to handle a job application or send direct marketing information and/or perform market research.  We will also use your information to personalize the content you review and to better understand how you use the websites in order to improve the services Alcatel-Lucent provides.

Upon your acceptance of the Terms of Use, which this Privacy Statement is a part, Alcatel-Lucent will assume that you have given your permission to us to collect and use your information.  However, you have the right to request Alcatel-Lucent to not contact you for the purposes of sending you newsletters, customer surveys, direct marketing materials and/or market research information.  You can exercise this right by clicking on the appropriate option or check box at the point where the information is collected or by editing your personal profile.

In specific cases, Alcatel-Lucent may request your direct consent to use your personally identifiable information by providing an “opt-in” check box in information fields before your information can be used for any purpose other than that for which it was given.

Disclosure of Your Information to Third Parties

Alcatel Lucent may share your information (with the exception of account, credit card, and ordering information) with Alcatel-Lucent business partners who may alert you to new products and services to improve your competitive edge, in cases where we believe your business interests will be served.  Alcatel-Lucent will only share your personally identifiable information with its business partners if you have provided us with your consent to do so.  If you do not want to receive marketing materials from any of our business partners, please do not provide contact information via the Internet or let them know directly that you wish to be removed from their contact list. 

In addition, Alcatel-Lucent works with certain companies to deliver Alcatel-Lucent advertising and undertake surveys.  These companies may collect information to help us determine which products, services and offers are of most interest to our current and future customers.  The information that is collected is not identifiable at an individual or company level.  It is aggregated at an anonymous level to provide us with general statistics and trends.

In the event that Alcatel-Lucent sells a part or parts of its business, the personally identifiable information that we have collected could be transferred to the acquiring company unless you instruct Alcatel-Lucent not to do so in writing.

If you elect to provide us with personally identifiable information, we may transfer that information, within Alcatel-Lucent or to Alcatel-Lucent business partners, across borders and from your country of residence or jurisdiction to other countries around the world.

Collecting Your Domain Information

Alcatel-Lucent also collects domain information as a part of our analysis of the use of our websites.  This data enables us to become more familiar with which customers visit our websites and pages, how often they visit, and what parts of the websites they visit most often.  Alcatel-Lucent uses this information to improve our web-based offerings.  This information is collected automatically and requires no action on your part.

Collecting Your Information Through Cookies

Some pages on our websites use “cookies,” which are small files that are placed on your hard drive by the website for identification purposes.  These files are used for site registration and customization the next time you visit us.  It identifies you to a website when you revisit to load your preferences and track the pages you visit.  If your browser is set up to automatically accept cookies then your browser will add this text in a small file to your hard drive.  Most web browsers allow you to modify the way cookies are handled.  You can refuse cookies or choose to be warned when receiving a cookie in order to be given a choice to accept or reject a cookie.  By not accepting cookies, you may have to manually input user IDs and passwords to access certain information on this website, and some pages may not fully function.  Please note, the only information held in a cookie is information you have provided to Alcatel-Lucent.

Securing Your Information

We have put in place appropriate physical, electronic and managerial procedures to prevent unauthorized access, maintain data accuracy and ensure correct use of information and to safeguard and secure your information we collect online.

Please take note of the following to ensure information security:

  • You should be aware that when you disclose personally identifiable information in the discussion forum or chat rooms, such information is accessible to and collectable by others present.
  • Alcatel-Lucent advises you to protect yourself against unauthorized access to your computer and disclosure of your Alcatel-Lucent password.  If you believe that your password has been compromised, you should immediately change your password.

Supporting Children’s Privacy

The Alcatel-Lucent websites do not target, and are not intended to attract, children under the age of 13.  Alcatel-Lucent doe not knowingly collect personally identifiable information from children under the age of 13 send requests to children for personally identifiable information.

Accessing and Correcting Your Information

Alcatel-Lucent wants to ensure that any personally identifiable information you provide remains accurate.  If you have changes to your personally identifiable information, you can review and update your information after logging onto the website with your user name and password.  You can correct errors in your personally identifiable information by sending us a request and pointing out the error.  To protect your privacy and secure your information, we will also take reasonable steps to verify your identity before granting access or making the corrections.

Contacting Us

We value your opinions and feedback.  If you have any questions or comments about our privacy policy, please send them to: or write us at:


Alcatel-Lucent data Privacy Program

Alcatel-Lucent Inc.

Room 7F-418

600 – 700 Mountain Avenue

Murray Hill, New Jersey o7974


Changing Our Privacy Statement

This Alcatel-Lucent Privacy Statement was last updated on November 3, 2006.

Alcatel-Lucent reserves the right to make changes to this policy from time to time without notice to you.  We recommend that all visitors and users of this website re-visit this Privacy Statement page occasionally to learn of any new privacy practices or changes to our policy.  Your continued use of the Alcatel-Lucent websites indicates your acceptance of any changes to this Privacy Statement.

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